betjdv Responsible Gaming

Policy 1

Age Restriction Policy

Before a betjdv account can be activated for real-money play, every player must confirm during registration that they are aged 18 or above. betjdv's Know Your Customer (KYC) process further requires identity document verification — including a valid National Identity Card, passport, or driving licence — to confirm the account holder's date of birth and ensure full compliance with our minimum age requirement.

In cases where betjdv has reasonable grounds to suspect that an account is being operated by a minor, or that an adult has allowed a minor to use their account, betjdv reserves the right to immediately suspend the account, withhold any pending withdrawals pending investigation, and permanently close the account if the suspicion is confirmed. Any deposits made by an underage player will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or card), and no winnings will be paid out.

betjdv strongly encourages adult account holders who share devices with younger family members to make use of parental control and device-level filtering software. If you are concerned about a minor in your household accessing gambling content online, third-party tools such as browser-level content filters can help restrict access to gambling websites across all devices in the home.

Policy 3

Deposit Limits

One of the most practical tools betjdv provides for responsible gaming is the ability to set a personal deposit limit on your account. A deposit limit restricts the total amount of real money you can add to your betjdv account within a defined time window. Setting a deposit limit means that even if you feel the impulse to fund your account beyond your pre-set budget, the platform will not allow the transaction to go through.

How Deposit Limits Work at betjdv

• Daily limit: Set a maximum deposit amount per 24-hour period (e.g., ৳500 per day).
• Weekly limit: Set a maximum deposit amount across any 7-day rolling window (e.g., ৳2,000 per week).
• Monthly limit: Set a maximum deposit amount across any 30-day rolling period (e.g., ৳5,000 per month).

Deposit limits apply across all payment channels supported by betjdv — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Attempting to deposit via a different payment method does not reset or bypass the limit.

Increasing vs. Decreasing Your Limit

betjdv applies a deliberate cooling-off principle to deposit limit changes. Decreasing your deposit limit takes effect immediately — because this is a protective action, betjdv processes it without delay. Increasing your deposit limit, however, is subject to a mandatory 72-hour waiting period from the time of the request. This cooling-off period is intentional: it gives you time to reconsider whether increasing your limit is the right decision for your financial wellbeing.

To set or modify your deposit limit, contact betjdv's support team via on-site live chat at any time. Our team will assist you promptly and without judgment.

Policy 5

Self-Exclusion

betjdv's self-exclusion programme allows you to permanently close your account or exclude yourself from betting and gaming activity for a minimum period of six months, with options extending to one year, three years, or indefinitely. Once a self-exclusion is in place, it cannot be reversed before the minimum exclusion period has elapsed — and even then, lifting a self-exclusion requires a deliberate request and a 7-day waiting period to prevent impulsive reinstatement.

What Self-Exclusion Covers

• Immediate suspension of your betjdv account across all devices and access points.
• Cessation of all promotional and marketing communications from betjdv for the full exclusion period.
• Your account details are flagged so that betjdv's systems prevent re-registration under the same identity documents (NID, passport) during the exclusion period.
• Any remaining account balance at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or card) after identity verification.

How to Apply for Self-Exclusion

Contact betjdv's support team via on-site live chat and state clearly that you wish to self-exclude. Our support agents are trained to handle self-exclusion requests with care and without judgment. The process is confidential. You will be asked to confirm your account details and choose your preferred exclusion duration. The exclusion will be applied within one hour of your confirmed request.

Alternatively, you may email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and preferred exclusion duration. Our compliance team will action the request and send you a written confirmation.